Refund policy

Every BRIKBLU piece is checked before it leaves us. If there’s an issue with your order, just reach out and we’ll help you sort it out.

Please read the conditions below before raising a claim.

Eligibility for Return or Claim

Only damaged, defective or missing items are eligible for a return or claim.

Requests relating to change of mind, personal preference, fit or size selected incorrectly by the customer are not eligible for return or refund.

Claim Window

Any eligible issue must be reported to us within 3 days of delivery.

The delivery date recorded by the courier partner will be considered the delivery date for determining the claim period.

Claims submitted after the 3-day window may not be accepted.

Proof Is Required

All claims must be supported with clear evidence.

Depending on the issue, we may request:

Order number
Clear photographs of the product
Photographs of the packaging and shipping label
Video showing the issue
Unboxing video, where available
Details of any item reported as missing

Claims without sufficient photographic or video proof may be rejected.

Please keep the original packaging until your claim has been reviewed.

Condition of Returned Products

Where a physical return is required, the item must be:

Unused
Unwashed
Unworn other than for inspection
Free from stains, odours or damage caused after delivery
Returned with original tags and packaging wherever applicable

Products that show signs of use, washing, alteration or customer-caused damage will not be eligible.

Claim Review

Once we receive the required information, our team will review the claim.

If the claim is approved, depending on the nature of the issue and product availability, we may offer:

A replacement, or
A refund

Please do not send any product back to our address without first receiving confirmation from BRIKBLU.

Missing Items

If an item is missing from your order, notify us within 3 days of delivery with supporting proof.

Once the claim has been verified against our packing and order records, we will provide the appropriate resolution.

Refunds

Approved refunds will be initiated after the claim has been verified.

Refunds will normally be processed back through the applicable payment method. The time taken for the amount to appear after processing may depend on your bank or payment provider.

Shipping or payment-related charges, if any become applicable in the future, may be non-refundable unless the claim results from an error attributable to BRIKBLU.

Final Decision on Claims

BRIKBLU reserves the right to review the evidence submitted with each claim and reject claims that do not meet the eligibility conditions stated above.

This policy does not limit any rights available to customers under applicable Indian consumer protection laws.